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Salesforce Support Specialist

2 months ago


North Liberty, Iowa, United States GreenState Credit Union Full time
About the Role

We are seeking a highly skilled Salesforce Support Specialist to join our Enterprise CRM Team at GreenState Credit Union. As a key member of our team, you will play a critical role in supporting business processes and employee experience of our Salesforce deployment.

Key Responsibilities
  1. Support Salesforce Users: Provide exceptional support to GreenState Salesforce users, ensuring they have a positive and productive experience.
  2. Collaborate with Cross-Functional Teams: Work closely with internal teams to enable them to better serve our members, leveraging Salesforce to drive business outcomes.
  3. Stay Up-to-Date with Salesforce Releases: Review and stay current with Salesforce releases, new features, and best practices to advise on optimizations and improvements.
  4. Manage Internal Systems: Support the administration of internal systems, including testing, deployment, maintenance, and modification of processes.
  5. Develop and Implement Salesforce Enhancements: Assist in the development and implementation of Salesforce enhancements, customization, and automation to drive business value.
  6. Identify Skill Gaps and Training Opportunities: Identify skill gaps in teams using Salesforce and develop training plans to address these gaps.
  7. Perform Audits and Quality Assurance: Perform audits of the Salesforce org to identify areas for improvement and implement quality assurance activities.
  8. Communicate Effectively: Communicate clearly and effectively with all team members, stakeholders, and users to ensure seamless collaboration and issue resolution.
Requirements
  1. Education and Experience: Bachelor's degree in business or related field and/or equivalent years' experience required. Minimum of 2 years' work experience in the required field.
  2. Technical Skills: Experience with Salesforce Financial Services Cloud platform, Microsoft Office Suite, and excellent analytical and critical thinking skills.
  3. Soft Skills: Excellent written and verbal communication skills, ability to work in a fast-paced environment, and a positive, team-oriented mindset.
What We Offer

As a Salesforce Support Specialist at GreenState Credit Union, you will have the opportunity to work with a talented team, drive business outcomes, and contribute to the success of our organization. We offer a competitive salary range of $79,105.96, a progressive benefit package, and opportunities for professional growth and development.