Business Process Manager

4 weeks ago


Norwood, Massachusetts, United States FM Global Full time
Job Title: Business Process Manager

FM Approvals is a leading provider of third-party testing and certification services. We test property loss prevention products and services to ensure they meet rigorous standards of quality, technical integrity, and performance.

The Business Process Manager is responsible for leading and supervising employees to ensure productivity and efficiency of operations related to technical applications, procedures, and providing direction on how best to handle different critical tasks around FM Approvals business applications and services.

Key Responsibilities:
  • Develop extensive knowledge of FM Approvals, its business processes, policies, and procedures, governance practices, and regulatory obligations supporting daily activities.
  • Manage the daily activities and workflow of the team to meet customer service expectations.
  • Ensure the timely completion and accuracy of business application support.
  • Provide leadership and technical expertise on the business processes related to project and contract management, customer billings, and system data entry and maintenance requirements.
  • Implement process changes or enhancements to streamline procedures, improve customer service, increase staff efficiency, and reduce operating costs within the unit.
  • Interact routinely with customers, engineers, and managers.
  • Responsible for the performance management process for direct reports, recommends salary administration, and authorizes weekly time and expense reports.
  • Provide or arrange for personnel training as needed.
  • Recruit, interview, hire, develop, mentor, and maintain technically competent and motivated staff.
  • Actively participate in developing the team objectives and setting key result areas, action plans, and expectations.
  • Ensure the team has adequate and suitable resources to complete its activities.

Requirements:

  • 4-year/bachelor's degree in Business Administration or Computer Science.
  • 10 years minimum relatable experience, 7 years of supervisory experience developing and implementing strategies to drive growth and developing efficient processes to streamline operations.
  • Proficient with standard software applications.
  • Strong management, coaching, training, and team-building skills.
  • Strong communication.
  • Excellent organizational and interpersonal skills.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to initiate process changes and improvements.
  • Ability to handle multiple priorities and multitask.
  • Ability to utilize query and other reporting tools.
  • Knowledge of billing and accounting practices.

FM Approvals offers a comprehensive Total Rewards program, including an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more.

FM Approvals is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.



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