Business Process Manager

4 days ago

Norwood, Massachusetts, United States FM Global Full time
Job Summary

FM Approvals is an international leader in third-party testing and certification services. We test property loss prevention products and services—for use in commercial and industrial facilities—to verify they meet rigorous loss prevention standards of quality, technical integrity and performance.

The FM APPROVED mark is recognized and respected worldwide. Our certification instills confidence and commands respect in your marketplace.

Key Responsibilities
  • Lead and supervise employees to ensure productivity and efficiency of operations related to technical applications, procedures, and business applications and services.
  • Implement and enhance processes to provide timely service to customers, engineers, project leaders, or other management.
  • Develop extensive knowledge of FM Approvals, its business processes, policies, and procedures, governance practices, and regulatory obligations supporting daily activities.
  • Manage the daily activities and workflow of the team to meet customer service expectations.
  • Ensure the timely completion and accuracy of business application support.
  • Provide leadership and technical expertise on the business processes related to project and contract management, customer billings, and system data entry and maintenance requirements.
  • Implement process changes or enhancements to streamline procedures, improve customer service, increase staff efficiency, and reduce operating costs within the unit.
  • Interact routinely with customers, engineers, and managers.
  • Responsible for the performance management process for direct reports, recommends salary administration, and authorizes weekly time and expense reports.
  • Provide or arrange for personnel training as needed.
  • Recruit, interview, hire, develop, mentor, and maintain technically competent and motivated staff.
  • Actively participates in developing the team objectives and setting key result areas, action plans, and expectations.
  • Ensure the team has adequate and suitable resources to complete its activities (e.g., people, materials, equipment, etc.).
  • Perform other special assignments or duties as may be required by the manager.
Requirements
  • 4 Year / bachelor's degree Business Administration or Computer Science
  • 10 years minimum relatable experience, 7 years of supervisory experience developing and implementing strategies to drive growth and developing efficient processes to streamline operations
  • Proficient with standard software applications
  • Strong Management, coaching, training, and team-building skills
  • Strong communication
  • Excellent organizational and interpersonal skills
  • Strong problem-solving and troubleshooting abilities
  • Ability to initiate process changes and improvements
  • Ability to handle multiple priorities and multitask
  • Ability to utilize query and other reporting tools
  • Knowledge of billing and accounting practices
What We Offer

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM Approvals comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more.

FM Approvals is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.

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