ServiceNow Developer

1 week ago

Bethesda, Maryland, United States LCG Full time

Job Summary:

LCG is seeking a highly skilled ServiceNow Developer to implement IT Operations Management solutions. The successful candidate will be responsible for developing solutions using best practices for implementing Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine modules - Discovery, Service Mapping, and event management.

Key Responsibilities:

  • Interface and coordinate with IT Program Manager, IT Infrastructure team, and other stakeholders to gather and refine requirements on CMDB, Discovery, and Service Mapping.
  • Implement the Core suite of ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, App Engine applications - Discovery and Service Mapping.
  • Integrate ServiceNow with enterprise applications, Monitoring, SIEM systems, other ServiceNow instances, and Microsoft Copilot.
  • Customize Service Portal for enhanced end-user experience and incorporate Copilot capabilities to streamline and automate routine processes.
  • Mentor other developers and peer review code to ensure team development follows ServiceNow and Copilot best practices.
  • Perform periodic technical and functional assessments of solutions, implementing Copilot-enabled enhancements where applicable. Provide technical documentation for all implemented solutions, including Copilot integrations.

Requirements:

  • Bachelor's degree in computer science or a related field, or 9+ relevant years of experience.
  • Minimum of 5 years' experience in implementing solutions on the ServiceNow platform, including but not limited to server- and client-side scripting, Glide API, Web Services, AngularJS, ServiceNow Studio, Bootstrap CSS, Jelly Scripts, etc.
  • Extensive process knowledge and working experience as a lead implementer for ITOM, Service Portal, Catalog, ITSM, ITOM, SPM, and App Engine solutions, with an added focus on integrating Copilot into workflows.
  • Experience integrating with enterprise and third-party applications through OOTB and custom APIs, including Copilot integration.
  • Experience in creating audience-specific technical documents, user guides, and/or presentations. Strong communication skills (verbal & written), with the ability to explain Copilot-enhanced solutions to technical and non-technical audiences.

Compensation and Benefits:

The projected compensation range for this position is $110,000 to $140,000 with a target salary of $120,000 per year benchmarked in the Washington, D.C. metropolitan area. The salary range provided is a good faith estimate representative of all experience levels. Salary at LCG is determined by various factors, including but not limited to role, location, the combination of education/training, knowledge, skills, competencies, certifications, and work experience.

LCG offers a competitive, comprehensive benefits package which includes health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave, federal holidays, professional development, and lifestyle benefits.

LCG is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Securing Your Data:

Beware of fraudulent job offers using LCG's name. LCG will never request payment-related details or advancement of money during the application process. Legitimate communication will only come from or emails, not free commercial services like Gmail or WhatsApp. If you receive suspicious emails asking for payment or personal information, contact us immediately at .

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