Full Time Branch Ambassador South Queens Area
2 months ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Branch Ambassador. As a key member of our branch team, you will play a vital role in delivering an exceptional customer experience and helping our customers achieve their financial goals.
Key Responsibilities:
- Provide exceptional customer service and support to our customers, responding to their inquiries and resolving issues in a timely and professional manner.
- Work closely with our customers to understand their financial needs and provide personalized solutions to meet those needs.
- Process a wide range of transactions, including check cashing, deposits, transfers, and withdrawals, while maintaining a high level of accuracy and attention to detail.
- Monitor and mitigate potential fraud risks, adhering to established operational policies and procedures.
- Collaborate with our team to achieve sales and customer service goals, while maintaining a positive and professional attitude.
- Stay up-to-date on our products and services, as well as industry trends and developments, to provide expert advice and guidance to our customers.
- Travel between branches in assigned local areas to support the market and provide exceptional customer service.
Requirements:
- High School Diploma, GED, or Equivalent Certification
- At least 1 year of Retail, Sales, or Customer Service experience
- At least 6 months of cash handling experience
Preferred Qualifications:
- Associate's degree
- 2+ years of Retail, Sales, or Banking Experience
About Capital One:
Capital One is a leading financial services company that is committed to helping our customers achieve their financial goals. We offer a range of products and services, including banking, credit cards, and investments, and are dedicated to providing exceptional customer service and support.
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