Station Manager II

22 hours ago


New York, New York, United States Amtrak Full time
Job Summary

We are seeking a highly skilled and experienced Station Manager II to join our team at Amtrak. As a key member of our operations team, you will be responsible for managing and directing all passenger and train-related activities involved with station operations.

Key Responsibilities
  • Provide leadership, mentoring, and guidance to station employees regarding daily performance.
  • Manage employees involved in providing service to passengers, including boarding of trains, red cap, checked baggage, ticketing, and dissemination of passenger information.
  • Ensure safe and efficient station operations, optimize employee contribution, passenger service, and on-time performance.
  • Respond to and address customer needs and issues both in a face-to-face interaction and formal correspondences.
  • Support and provide efficient management and oversight for stations related to budgets, staffing, payroll, and various support services.
Requirements
  • High School Diploma or equivalent.
  • Significant management experience with passenger handling and service delivery.
  • Significant management experience with station operations.
  • Significant experience administering contracts with freight, commuter, or private entities relating to station operations.
  • Significant experience leading and managing others with varying levels of expertise.
  • Demonstrated ability to manage a departmental operating budget.
  • Prior satisfactory work experience and proven leadership skills.
  • Extensive computer skills with knowledge of spreadsheets, data bases, presentations, and word processing software.
Preferred Qualifications
  • Bachelor's Degree in Business Administration, Transportation, or a related field.
  • Minimum of two (2) years experience in station operations.
Work Environment

Able to multi-task in a fast-paced environment requiring quick thinking, tight time constraints, changing priorities, and ability to solve problems.

Majority of work is performed indoors. However, must be flexible to work externally as mandated by operational demands.

Hours and rest days assigned based on service and coverage requirements, and are subject to change.

Travel approximately 10%.


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