Service Coordinator
4 days ago
We are seeking a highly organized and customer-focused individual to join our team as a Service Dispatcher. In this role, you will be responsible for providing exceptional service to our customers, coordinating with field technicians, and ensuring seamless operational support.
Key Responsibilities:
- Provide accurate information to customers and deliver prompt, courteous service.
- Oversee order tracking, price quotations, T&M processing, payroll inputs, and service report audits.
- Collaborate with the HVAC Service Manager and Service Dispatcher to provide essential paperwork, training resources, certifications, uniforms, and additional assistance as needed.
- Facilitate customer interactions by helping with paperwork, forms, follow-ups, letters, and additional support as needed.
- Work with the HVAC Service Dispatcher to coordinate and schedule contractual maintenance appointments with customers and keep an organized and accurate schedule.
- Dispatch field technicians and drivers as needed during busy season or for PTO coverage.
Requirements:
- Educational background: No specific formal education requirements exist for this role, but relevant experience is highly valued.
- 2-3 years of office experience in a professional setting; previous dispatch experience is a plus.
- Proficient in Microsoft Outlook, Excel, and Word, with a strong ability to leverage these tools effectively.
- Demonstrate outstanding phone etiquette that enhances customer interactions.
- Foster a positive attitude and work environment, collaborating effectively with team members to achieve common goals.
Benefits:
We offer a competitive benefits package, including medical, dental, vision, life, disability, paid time off, 401(k) with company match, and participation in our Employee Stock Ownership Plan (ESOP). The estimated salary range for this role is $45,000-$55,000, based on individual qualifications and location.
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