Automotive Parts Sales Associate

2 weeks ago

SaintBrieuc, Bretagne, United States Ted Britt Auto Group Full time
Job Summary

We are seeking a highly skilled and customer-focused Automotive Parts Sales Associate to join our team at Ted Britt Auto Group. As a key member of our sales team, you will be responsible for providing exceptional customer service, selling parts to customers, and maintaining a high level of product knowledge.

Key Responsibilities
  • Assist customers in selecting required parts in a friendly and professional manner.
  • Inform customers of companion part requirements and specials, and ensure they are exposed to the full product line.
  • Answer phone calls, provide price quotes, and other information to customers.
  • Provide high-level service to internal and external customers.
  • Pull and fill orders from stock.
  • Notify the parts manager of out-of-stock parts or shop materials that need immediate attention.
  • Locate out-of-stock parts from outside sources and submit emergency orders if necessary.
  • Notify the service advisor and customer when special-ordered parts have been received.
  • Follow up on back-ordered parts.
  • Verify will-call and back-order files weekly and return to vendors or stock items not picked up or required.
  • Replenish assigned inventory daily.
  • Assist outside sales representatives with their orders.
  • Ensure all internal requests for parts are billed on service repair orders.
  • Receive payment from retail customers or obtain credit authorization.
  • Ensure all charge sales are signed by the customer.
  • Ensure all customers receive their copy of the invoice.
  • Issue credit for parts returned, ensuring the original invoice or its number is available for verification.
  • Keep orderly records of all repair orders, invoices, insurance estimates, and special-order parts.
  • Set up orders for daily shipment, delivery, or pick-up.
  • Keep the front and rear counter areas clean and uncluttered.
  • Participate in all training programs made available.
  • Keep current on new products and product updates.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Maintain a professional appearance.
  • Perform other tasks as assigned.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to apply common sense understanding to carry out simple one- or two-step instructions.
Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Sitting
  • Standing
  • Lifting

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