Centralized Diagnostic Technician

1 week ago


Annapolis, Maryland, United States MileOne Autogroup Full time
Job Summary

The Centralized Diagnostic Technician plays a crucial role in ensuring the highest level of customer satisfaction and efficiency in the service department. This position requires a skilled and experienced automotive technician to motivate and support the team in delivering exceptional service.

Key Responsibilities
  • Technical Leadership: Provide guidance and support to qualified automotive technicians to ensure they have the necessary skills to perform repairs efficiently.
  • Repair Coordination: Ensure that repairs are assigned to technicians in a fair and equal manner, and that all repairs are charged out correctly.
  • Quality Control: Conduct periodic spot checks of completed jobs to ensure thoroughness and quality, and road test vehicles to quality-check work performed.
  • Shop Maintenance: Monitor shop conditions, including cleanliness, safety, and the condition of shop equipment, and report any issues to the service manager or dealer.
  • Inventory Management: Ensure the proper care, storage, and inventory of special tools.
  • Professional Development: Stay up-to-date with new equipment and tools available and recommend purchases to support the team's growth and development.
Requirements
  • Experience: 5+ years of experience as an automotive service technician.
  • Certification: Successful completion of the MBUSA CDT program.
  • Skills: Strong technical problem-solving and customer service skills, with demonstrated leadership skills.


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