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Patient Services Representative PRN
2 months ago
We are seeking a highly skilled and customer-focused Patient Services Representative PRN to join our team at Cooper University Health Care. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and support to our patients and guests.
Key Responsibilities- Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience.
- Provides patient support and keeps informed of delays. Takes appropriate action including offering alternatives.
- Performs all registration functions including full registration as well as updating/validating demographics, identification, insurance information and completing verification and obtaining signatures.
- Performs and documents patient outreach for messages received in front desk pool, Mychart messaging and confirmation calls.
- Utilizes kiosks, tablets and other technology to assist patients upon arrival (meet the patient where they are).
- Makes appointments, including follow-up appointments for patients in a high customer service environment in an efficient and timely manner across the healthcare continuum including physician office visits, imaging, and lab post-visit and during patient outreach.
- Collects co-pays and outstanding balances. Reviews and reconciles cash drawer on daily basis.
- Accurately and efficiently performs many non-clinical administrative duties, including but not limited to in-basket and telephone communication, documentation in medical record, obtaining reports and medical records, completion of insurance and/or disability forms, precertification and/or authorizations, referrals and workqueues such as patient reg, referrals, etc.
- Complies with procedures for transcription of orders (radiology and/or scheduling).
- Performs and documents in a timely and efficient manner patient outreach and call backs for messages received in pool, MyChart messaging and confirmation calls.
- Fulfills organizational responsibilities as assigned including respecting/promoting patient rights; responding appropriately to emergencies.
- Successfully communicates with multidisciplinary team members and patients upholding our Mission, Vision and Values and adhering to Code of Ethical conduct.
- Maintains working knowledge of regulatory standards and is accountable to sustain these standards in daily operations.
- Minimum one year of recent registration or billing experience working in a medical facility preferred.
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred.
- Epic experience preferred.
- Excellent organizational, written/verbal communication and teamwork skills.
- Demonstrated performance of excellent customer service skills.
- High School Diploma or equivalent required.
- NAHAM Certified Healthcare Access Associate (CHAA) certification preferred.
