Patient Service Specialist

2 days ago


Burlington, New Jersey, United States NovaCare Rehabilitation Full time
Job Title: Patient Service Specialist

Overview:

We are seeking a highly skilled and patient-focused Patient Service Specialist to join our team at NovaCare Rehabilitation. As a key member of our front desk team, you will be responsible for providing exceptional patient care and support, ensuring a positive experience for our patients and their families.

Responsibilities:

  • Greet and register new patients, providing information about their visit and ensuring a smooth check-in process.
  • Schedule patient appointments, both in person and over the phone, ensuring accurate and timely scheduling.
  • Communicate effectively with patients, providers, and coworkers, responding to requests for information and resolving any issues that may arise.
  • Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.
  • Provide patients with pertinent information about their next appointment as they check out.

Requirements:

  • High School Diploma or equivalent required.
  • 1 year of front desk experience and/or insurance verification experience preferred.

Physical Requirements:

  • Ability to walk, stand, bend, and reach consistently throughout a work day/shift.
  • Appropriate manual dexterity to enable typing (including 10-key) throughout a work day/shift.
  • Ability to lift up to 25lbs, safely, from ground to waist using proper body mechanics.
  • Ability to carry office supplies up to 10lbs.
  • Visual acuity (near and distant) sufficient to maintain accurate records, recognize people, and understand written direction.
  • Ability to speak and hear sufficiently to understand and give directions.

Equal Opportunity Employer:

NovaCare Rehabilitation is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.



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