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Airline Customer Service Representative

1 month ago

Seattle, Washington, United States Worldwide Flight Services Full time
About WFS

Worldwide Flight Services is a leading provider of airport and passenger services, operating in 164 locations across 18 countries and 5 continents. We are committed to delivering exceptional service to our customers, while maintaining the highest standards of safety and security.

Job Summary

The Customer Service Agent plays a critical role in ensuring the smooth operation of our airport and passenger services. This includes making reservations, preparing and issuing tickets and itineraries, computing fares, and providing passengers with general travel information. The successful candidate will be responsible for meeting aircraft at the gate or loading area, performing duties in departure lounges or at boarding gates, and checking passenger tickets for validity.

Key Responsibilities
  • Make reservations and prepare and issue tickets and itineraries
  • Compute fares and provide passengers with general travel information
  • Meet aircraft at the gate or loading area and perform duties in departure lounges or at boarding gates
  • Check passenger tickets for validity and lift appropriate coupons
  • Complete all necessary arrangements for accommodating passengers holding reservations, standbys, and their luggage
  • Determine flight close-out time and prepare, complete, and check various flight forms for accuracy
  • Invalidates tickets and completes post-departure procedures
  • Perform lost and found activities, initiate tracing procedures for lost passenger articles, and keep owners informed of progress
  • Process claims for damaged or lost baggage and personal articles and make on-the-spot settlement of minor claims
  • Forward reports on larger claims to proper Company personnel
  • Prepare and maintain required records and reports of lost and found activities
  • Receive airfreight shipments, establish acceptability, determine routing, classify, compute rates and other tariff charges, and collect payments
  • Prepare routing data, carrier releases, transfer manifest drayage documents, and various domestic and international forms
  • Maintain inventory and records of shipments accepted, warehoused, dispatched, and delivered to customers
Requirements
  • Ability to stand and walk for an eight-hour shift
  • Ability to speak and be understood in giving directions/information to passengers
  • Tolerate and answer repetitious questions from customers in a friendly, outgoing manner
  • Personal appearance and grooming that will present a favorable corporate image
  • Twist, turn, stoop, bend, reach, and grip while checking baggage throughout an eight-hour shift
Minimum Requirements
  • Ability to count money
  • Ability to judge distance
  • Reports to work on a regular and timely basis
  • High school diploma or equivalent preferred
  • Ability to stand and walk for an eight-hour shift
  • Must be willing to wear uniform and insignia as prescribed by the Company
Preferred Skills
  • Hear and respond to customers
  • Computer experiences necessary
  • Demonstrates qualities of leadership, initiative, and judgment
  • Must be able to read, write, speak, and understand the English language
  • May be necessary to speak other language(s), in addition to English, depending on customer contract
Physical Requirements/Working Conditions
  • Must be able to lift up to 70 pounds (31.9kg)
  • Ability to work weekends (i.e., Friday, Saturday, Sunday), holidays, and days off
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages when you need it through myWisely app or the Daily pay app
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more
  • Need quality medical care? Multiple options for both full and part-time employees
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees
  • Want to invest in your future? 401k program offered with company match
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.