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Customer Service Representative

2 months ago

Seattle, Washington, United States Alaska Airlines Full time
About the Role

We are seeking a highly skilled Customer Service Agent to join our team at Alaska Airlines. As a Customer Service Agent, you will be responsible for providing exceptional guest experiences by engaging with travelers, resolving issues, and promoting a positive atmosphere within our airport locations.

Key Responsibilities
  • Provide personalized support to guests, addressing their travel needs and concerns in a professional and courteous manner.
  • Operate iPad and computerized systems to check-in guests, board flights, and perform various tasks in the lobby check-in, gate, and baggage areas.
  • Assist guests with disabilities, including pushing wheelchairs, and provide additional support as needed.
  • Manage guest complaints and issues in a fair and efficient manner, ensuring a positive experience for all.
  • Collaborate with team members to achieve guest satisfaction and promote a safe and welcoming environment.
Requirements
  • Minimum 6 months of customer service or community service experience.
  • Excellent interpersonal and communication skills.
  • Ability to work varied shifts, including weekends and holidays.
  • Physical ability to lift 50 lbs, push/pull 50 lbs, and perform other tasks as required.
  • Ability to learn and use iPad and computerized systems.
  • Adaptability and flexibility in a fast-paced environment.
Benefits
  • Competitive hourly rate of $19.98.
  • Free standby travel privileges on Alaska Airlines and Horizon Air.
  • Comprehensive well-being programs, including medical, dental, and vision benefits.
  • Generous 401k match program and quarterly bonus plans.
  • Flexible schedules and opportunities for professional development.