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Supervisor - Theatre Operations

2 months ago

San Diego, California, United States AMC Theatres Full time

About the Role

As a Theatre Operations Supervisor at AMC Theatres, you will play a critical role in ensuring the smooth operation of our theatres. You will be responsible for coordinating and coaching theatre crew to perform their essential functions, reinforcing our "Wardrobe 101" policy, and observing and providing feedback on theatre crew performance.

Key Responsibilities

  • Coordinate and coach theatre crew to perform the "essential functions" of their positions.
  • Reinforce "Wardrobe 101" policy with theatre crew.
  • Observe theatre crew performance and provide feedback to management for discipline and performance evaluations.
  • Optimize theatre crew placement on a round-by-round basis.
  • Lead teams and consistently achieve results through resources.
  • Supervise, coach and coordinate theatre crew to execute and comply with Safe and Clean protocols.
  • Perform daily operational and administrative duties as assigned.
  • Oversee opening and closing procedures outside of operating hours (minus vault management).
  • May begin opening procedures and/or finalize closing procedures.
  • Provide access to vendors for repairs and deliveries outside of operating hours.
  • Assist management with floor operations.
  • Assign registers / distribute banks (box, concession, guest service, and arcade).
  • Supply change, as needed.
  • Maintain and reconcile floor safes.
  • Pull and count cash, cash equivalents, and coupons from individual drawers and enter results into computer system.
  • Prepare deposits and banks.
  • Accurately complete appropriate cash handling forms; maintain and balance cash handling fund.
  • Perform daily opening, closing, operational, and administrative duties.
  • Assist in the preparation of the theatre crew schedule with final weekly document approval from a manager.
  • Participate in the daily inventory processes.
  • Open tickets for system support issues and follow-up for resolution.
  • Resolve guest questions, concerns, and issues.
  • Research guest issues related to AMC Stubs and credit card refund authorizations.
  • Distribute and reconcile passes.
  • Listen, communicate, and work effectively with guests, associates, and supervisors in a fast-paced environment.
  • Maintain regular personal attendance for all scheduled shifts to ensure timely performance of duties.
  • Uphold AMC's Business Practice Standards and ensure compliance with company programs.
  • Ability to work and meet deadlines with minimal supervision.
  • Perform other duties as directed by management.

Requirements

  • Age 18 or older other location-specific age requirements may apply.
  • Standing, walking, lifting, twisting, and bending on a frequent basis.
  • Ability to lift up to 50 pounds and carry it up to 90 feet (or deposit into dumpster or trash compactor)