Service Team Associate

4 weeks ago

Kirkland, Washington, United States Michaels Stores Full time

Job Summary

We are seeking a highly motivated and customer-focused Service Team Member to join our team at Michaels Stores. As a Service Team Member, you will be responsible for delivering exceptional customer service, helping customers shop our store, and ensuring a fast and friendly checkout experience.

Key Responsibilities

  • Provide excellent customer service, answering questions and resolving issues in a timely and professional manner.
  • Help customers locate products and provide solutions to meet their needs.
  • Process transactions accurately and efficiently, maintaining a high level of cash handling skills.
  • Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed.
  • Educate customers on the Voice of Customer (VOC) survey and encourage feedback.
  • Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
  • Participate in the truck unload, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store.
  • Responsible for completing merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs.
  • Interact with others in an accepting and respectful manner, promoting a positive image and serving as a role model for other Team Members.
  • Cross-trained in Custom Framing selling and production.

Preferred Qualifications

  • Retail and/or customer service experience preferred.

Work Environment

  • Ability to remain standing for long periods of time.
  • Ability to move throughout the store.
  • Regular bending, lifting, carrying, reaching, and stretching.
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
  • Public retail store setting with climate-controlled areas and some outdoor work.

Equal Opportunity Employer

Michaels Stores is an Equal Opportunity Employer, committed to the full inclusion of all qualified individuals. We will assure that people with disabilities are provided reasonable accommodations. If a reasonable accommodation is required, please contact Customer Care at MICHAEL).

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