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Office Manager

1 month ago

Kirkland, Washington, United States Jeff Sand - State Farm Agent Full time
ROLE DESCRIPTION:
As an Office Manager with Jeff Sand - State Farm Agent, you play a crucial role in driving our agency's success. You will be responsible for implementing and supporting office policies, ensuring the execution of exceptional customer experiences, and collaborating with the team to achieve our goals. Your organizational skills and attention to detail will enable you to create a smooth and efficient work environment, allowing our team to focus on delivering outstanding service to our customers.

RESPONSIBILITIES:
  • Provide exceptional customer service by answering phones, assisting walk-in customers, and responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Establish and maintain strong customer relationships, following up with customers as needed to ensure their needs are met.
  • Use a customer-focused, needs-based review process to educate customers about insurance options and promote relevant products.
  • Ensure the office is well-maintained and equipped to meet customer needs and market relevant products.
QUALIFICATIONS:
  • Excellent communication skills - written, verbal, and listening.
  • Highly organized and detail-oriented.
  • Experience in customer service required.
  • Experience in sales preferred.
  • Proactive in problem-solving.
  • Able to work in and manage a team environment.
  • Experience in Windows computer applications.
  • Able to coordinate and collaborate with others to achieve agency goals.
  • Able to succeed in a fast-paced environment.
  • Currently has or is able to obtain Property and Casualty License.
  • Currently has or is able to obtain Life and Health License.
BENEFITS:
  • Competitive salary plus commission/team bonus.
  • Paid time off (holidays and personal/sick days).
  • Growth potential/opportunities for advancement within our agency.