Customer Service Representative
2 weeks ago
Hotel Front Desk Clerk Job Description
We are looking for an attentive and engaging hotel Front Desk Clerk to provide exceptional guest experiences at Holiday Inn Express Grove City (Outlet Center).
Job Summary:
The primary responsibility of a Front Desk Clerk is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
Responsibilities:
- Thoroughly understand and implement the hotel brand service culture.
- Assist hotel guests efficiently, courteously, and professionally at all times.
- Promptly and effectively deal with hotel guest concerns or issues and see that all are met to the hotel and guest satisfaction in a timely manner.
- Make hotel reservations, check hotel guests in and out, post guest charges.
- Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
- Be a great communicator to various departments and management on guest comments and concerns.
- Have full knowledge of hotel safety and emergency procedures.
- Follow all required company cash and credit card procedures.
- Other duties as assigned.
Qualifications:
- High School diploma or GED preferred.
- One year of hospitality experience preferred.
- Customer service experience preferred.
- Attention to detail.
- Ability and flexibility to work various shifts including evenings, weekends, and holidays.
Estimated Salary: $25,000 - $35,000 per year, depending on location and experience. We offer a competitive salary and benefits package, including vacation pay, holiday pay, medical and dental insurance, 401k retirement plan, and hotel discounts.
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