Hotel Guest Experience Coordinator

4 weeks ago


Mercer, Pennsylvania, United States Holiday Inn Express Grove City (Outlet Center) Full time

Guest Services Associate Job Summary

Holiday Inn Express Grove City (Outlet Center) invites applications for a Guest Services Associate position, offering a unique opportunity to join a dynamic team and provide exceptional guest experiences.

Key Functions:

  • Ensure seamless check-in and check-out processes for hotel guests.
  • Respond promptly to guest inquiries, resolving issues and meeting their needs.
  • Maintain accurate records and manage guest accounts efficiently.
  • Collaborate with colleagues to achieve team goals and promote a positive work environment.

Requirements:

  • High school diploma or equivalent required.
  • 1+ years of customer service experience in a hospitality setting preferred.
  • Excellent communication and interpersonal skills.
  • Flexibility to work varied shifts, including evenings, weekends, and holidays.

Benefits and Compensation: This role comes with a competitive salary ranging from $28,000 to $38,000 annually, depending on qualifications and experience. Our comprehensive benefits package includes medical and dental insurance, retirement plan, and paid time off.



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