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Customer Service Representative

4 weeks ago

Mercer, Pennsylvania, United States Holiday Inn Express Grove City (Outlet Center) Full time

We are seeking a highly skilled Customer Service Representative to join our team at Holiday Inn Express Grove City (Outlet Center). As a Front Desk Agent, you will be the first point of contact for hotel guests and will play a vital role in ensuring their stay is memorable and enjoyable.

Job Summary:

The ideal candidate will have excellent communication skills, be able to work effectively in a fast-paced environment, and possess a strong attention to detail. Previous experience in customer service or hospitality is an asset but not required.

Key Responsibilities:
  • Deliver exceptional customer service to all hotel guests
  • Check-in and check-out hotel guests, making sure they have a smooth and efficient experience
  • Handle guest complaints and concerns in a professional and courteous manner
  • Manage hotel reservations, room assignments, and other front desk duties
Benefits:
  • $45,000 - $55,000 per year, depending on experience
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Free hotel accommodations during your shift
  • Ongoing training and development opportunities

At Holiday Inn Express Grove City (Outlet Center), we are committed to providing our guests with an unforgettable experience. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.