Customer Service Representative

3 days ago


National City, California, United States Perry Ford National City Full time

Perry Ford National City is seeking a highly skilled Receptionist/Cashier to join its team in National City, CA.

Key Responsibilities:

  • Answer incoming phone calls and direct consumers to the proper department.
  • Calculate customer bills using the dealership's computer system.
  • Receive cash, checks, and credit card payments, and record the amount received on the repair order and/or counter ticket.
  • Make accurate change and issue receipts to customers.
  • Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.

Requirements:

  • Ability to work flexible hours.
  • Experience with Microsoft Office suite is a plus.
  • Ability to communicate customers' interests, needs, and requests to management and sales personnel.
  • Professional personal appearance.

Preferred Qualifications:

  • Auto Dealership experience.


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