Retail Showroom Assistant Manager

1 week ago


Garden City, Michigan, United States Blue Nile Full time

At Blue Nile, we are dedicated to honoring love in a distinctive and meaningful manner. Our mission is to transform the fine jewelry sector and deliver remarkable experiences to our clientele. Whether it's for engagements, promotions, birthdays, or holidays, we believe in celebrating every love story at Blue Nile.

We invite you to join our team as a passionate and proficient Retail Showroom Assistant Manager to guide a group of Luxury Sales Consultants in our retail environment. The perfect candidate should exemplify our exceptional service culture and possess a strong enthusiasm for educating clients about jewelry selections. In the role of Retail Showroom Assistant Manager, you will assist the team by being a reliable source of knowledge regarding Blue Nile products, sales strategies, and corporate policies. We seek individuals with a background in sales who can inspire and empower team members to provide exceptional customer service and enhance sales performance. At Blue Nile, our Retail Showroom Assistant Manager is approachable, passionate, supportive, and focused on results.

Key Responsibilities:

  • Exhibit exemplary selling and service practices to cultivate strong customer loyalty
  • Be self-driven and capable of leading a team effectively
  • Demonstrate strong leadership abilities and offer ongoing coaching to maintain performance standards
  • Meet personal sales and client engagement objectives
  • Address customer escalations with efficiency
  • Work alongside the manager to navigate complex situations
  • Adapt to new corporate initiatives and strategies
  • Foster a professional and welcoming atmosphere within the team and with clients
  • Stay updated on current jewelry trends and market competitors
  • Maintain store standards and uphold the brand's reputation
  • Regularly monitor and report on KPIs and team performance

Qualifications:

  • 3+ years of experience in customer service or sales
  • Previous experience in retail management
  • Proven history of driving sales growth
  • Exceptional written and verbal communication skills
  • Proficient in Microsoft Office applications
  • Strong sense of urgency and ability to make swift decisions
  • Effective time management skills and eagerness to learn
  • Passion for training, development, and achieving goals
  • Demonstrated ability to cultivate strong client relationships with measurable outcomes

Benefits:

The hourly pay range for this position is $37.55. Base compensation may vary based on location, experience, and other factors. Eligible employees may receive discretionary bonuses, medical, vision, and dental coverage, as well as a 401(k) employer match, among other benefits.



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