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Retail Showroom Assistant Manager

2 months ago

Garden City, Michigan, United States Blue Nile Full time

At Blue Nile, we are dedicated to honoring love in a distinctive and memorable manner. Our mission is to transform the fine jewelry sector and deliver extraordinary experiences to our clientele. We believe in celebrating every love story, from engagements to special occasions.

We invite you to join Blue Nile as a passionate and skilled Retail Showroom Assistant Manager to guide a team of Luxury Sales Consultants at our retail location. The perfect candidate will exemplify our premium service culture and possess a zeal for educating clients about jewelry selections. In the role of Retail Showroom Assistant Manager, you will assist the team by being a well-informed resource on Blue Nile products, sales strategies, and company guidelines. We seek individuals with a background in sales who can inspire and empower team members to provide exceptional customer service and boost sales performance. At Blue Nile, our Retail Showroom Assistant Manager is enthusiastic, committed, supportive, and results-driven.

Key Responsibilities:

  • Exhibit exceptional selling and service practices to cultivate strong customer loyalty
  • Be self-driven and capable of leading a team effectively
  • Demonstrate robust leadership abilities and offer ongoing coaching to maintain performance standards
  • Meet personal sales and client engagement objectives
  • Address customer escalations promptly
  • Work alongside the manager to resolve intricate issues
  • Adapt to new company strategies and directives
  • Foster a professional and welcoming atmosphere within the team and with clients
  • Stay updated on current jewelry trends and market competitors
  • Maintain store standards and safeguard the brand's reputation
  • Regularly monitor and report on KPIs and team progress

Qualifications:

  • 3+ years of experience in customer service or sales
  • Previous experience in retail management
  • Proven history of driving sales growth
  • Excellent communication skills, both written and verbal
  • Proficient in Microsoft Office applications
  • Strong sense of urgency and ability to make swift decisions
  • Effective time management skills and eagerness to learn
  • Passion for training, development, and achieving goals
  • Demonstrated ability to cultivate strong client relationships with measurable outcomes

Benefits:

The hourly compensation for this position is competitive and may vary based on experience and other factors. Eligible employees may also receive discretionary bonuses, comprehensive medical, vision, and dental coverage, along with a 401(k) employer match, among other benefits.