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Customer Service Coordinator for Insurance Claims

2 months ago

Grapevine, Texas, United States Servpro of Hurst-Euless-Bedford Full time
About the Role

We are seeking a highly skilled and detail-oriented Insurance Claim Customer Service Representative to join our team at Servpro of Hurst-Euless-Bedford. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring that their insurance claims are processed efficiently and effectively.

Key Responsibilities
  • Monitor job file status and audit jobs to validate that all documentation has been received from the field
  • Maintain the job file through the entirety of the job, coordinating and communicating promptly with homeowner/tenant, insurance, and internal stakeholders
  • Create preliminary estimates for customers and insurance through insurance software and prepare job file reports as needed
  • Perform job close-outs by completing and reviewing job file documentation for insurance and/or customer
Requirements
  • 2+ years of administrative or office-related experience
  • Experience with writing estimates, job file processes, and quality assurance a plus
  • Experience in the service industry environment, specifically emergency services (water/fire restoration) a plus
  • Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone of voice at all times
  • Polite, confident, and excellent customer service skills, including listening and questioning skills
  • Ability to remain calm and professional during tense or stressful situations
  • Excellent organizational skills and strong attention to detail
  • Very self-motivated and goal-oriented
  • Ability to multi-task
  • Capability to work in a fast-paced, team-oriented office environment
  • Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
  • Ability to learn new software, including Xactimate and proprietary software
  • Ability to successfully complete a background check subject to applicable law
Benefits
  • Medical, Dental, and Vision
  • Paid Time Off
  • Sick Paid Time Off
  • Paid Parental Leave
  • 401k
About Us

Servpro of Hurst-Euless-Bedford is a leading provider of emergency services, including water and fire restoration, moving and storage of contents, and textile cleaning. We are committed to providing exceptional service to our customers and are seeking a highly skilled and detail-oriented Insurance Claim Customer Service Representative to join our team.