Membership Administrative Analyst

5 days ago


Tysons McLean, United States Air Line Pilots Association Full time
About the Role

We are seeking a highly organized and detail-oriented Membership Administrative Analyst to join our team at the Air Line Pilots Association. As a key member of our operations team, you will be responsible for providing exceptional customer service to our members, analyzing data to inform business decisions, and maintaining accurate records.

Key Responsibilities
  • Customer Service: Respond to inquiries from members, elected officers, and airline officials in a timely and professional manner.
  • Data Analysis: Analyze data files and incoming contacts to determine the appropriate action to be taken.
  • Record Keeping: Maintain accurate and up-to-date records of member information, billing accounts, and correspondence.
  • Communication: Communicate effectively with internal and external stakeholders to resolve issues and provide information.
  • Problem-Solving: Identify and resolve issues related to pilot membership, billing, and other related matters.
Requirements
  • Education: Two years of college with an emphasis in business administration or management, or the equivalent combination of education and experience.
  • Experience: Minimum of two years of experience working with computer systems in a business environment, customer service experience, and experience using an Association Management System (AMS).
  • Skills: Excellent interpersonal and communication skills, ability to work in a fast-paced environment, and proficiency in Microsoft Excel, Access, Word, and Outlook.
What We Offer
  • Competitive Salary: $49,816.00 – $67,028.00 per year.
  • Benefits: Comprehensive health insurance, 401k plan with employer contribution, paid vacation and holidays, and flexible spending accounts.
  • Professional Development: Opportunities for growth and development in a dynamic and supportive work environment.
Language Code:

en-US



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