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Membership Administrative Analyst

2 months ago


Tysons McLean VA United States Air Line Pilots Association Full time
About the Role

The Air Line Pilots Association, International (ALPA) is seeking a highly skilled Membership Administrative Analyst to join our team in McLean, Virginia. As a key member of our operations team, you will play a critical role in providing exceptional customer service and support to our members.

Key Responsibilities
  • Respond to inquiries from members, elected officers, airline officials, and other stakeholders in a timely and professional manner.
  • Analyze data files and incoming contacts to determine the appropriate action to be taken.
  • Efficiently and effectively respond to inquiries regarding pilot dues and insurance billing, as well as other membership-related issues.
  • Ensure all correspondence related to membership or billing account inquiries are properly documented in the member's electronic file.
  • Communicate with other necessary parties to quickly and accurately obtain the information necessary to respond to inquiries.
  • Track the status of all inquiries received and keep members, elected officers, airline officials, and others updated on the status of their inquiry.
  • Maintain pilot demographic information and prepare correspondence as a result of member contact.
Additional Responsibilities
  • Maintain and update pilot billing accounts in the Association Management System (AMS) for all Accounts Receivable billing activities, including dues and assessment charges, adjustments, payment arrangement plans, and year-end account reconciliations.
  • Perform annual earnings-file verifications and reconciliations using pilot payroll or tax reports.
  • Perform account review of agency fee objectors.
  • Process periodic rebate transactions.
  • Establish and maintain a follow-up system to ensure that work is processed accurately and promptly.
Requirements
  • Two years of college with emphasis in business administration or management strongly preferred, high school diploma required.
  • Minimum of two years working with computer systems in a business environment required.
  • Customer/member service experience required.
  • Experience using an AMS preferred, Aptify experience strongly preferred.
  • Software: Microsoft Excel and/or Access, Word, and Outlook.
  • Excellent interpersonal and communications skills, oral and written, required.
  • Ability to interact professionally with all levels of contacts, internal and external.
  • Able to work flexible schedule on short notice as needed.
  • Solid math aptitude required.
Benefits
  • Competitive salaries with terrific benefits, including a 401k Plan with Non-Elective Employer Contribution of 11% plus 2% into a Market-Based Cash Balance Plan after 180 days of employment.
  • Generous health care benefits on day one – PPO, Kaiser (where available), and a High Deductible Health Plan which includes coverage for medical, dental, and vision benefits for employee, spouse, and/or dependent children.
  • 15 days paid vacation and 12 holidays per year plus 2 volunteer days per year.
  • Generous sick and bereavement leave.
  • Competitive parental leave.
  • Company-paid premiums for disability and life insurance.
  • Flexible Spending and Health Savings accounts.
  • Retiree health plan.
  • Education Assistance Program.
  • Optional benefits including pet insurance, excess life insurance, legal plan, and qualified transportation fringe benefits, where available.
  • Partial remote work opportunities.