Restaurant General Manager
2 weeks ago
Job Summary:
The Restaurant General Manager is responsible for overseeing the day-to-day operations of the restaurant, ensuring a high level of customer satisfaction, and maintaining a positive and professional work environment.
Key Responsibilities:- Restaurant Operations: Direct, plan, supervise, and monitor the day-to-day operations to ensure that each dinner shift runs flawlessly from an execution and guest experience standpoint.
- Financial Management: Oversee weekly, monthly, and quarterly accounting for revenues and expenses, review resort daily financial report, and manage salaries and wages, and operating expense in-line with the approved financial plan and budget.
- Guest Satisfaction: Ensure and reinforce Forbes Five Star are achieved and sustained, interact with guests utilizing Nemacolin's brand standards, and own and solve and any guest concerns or complaints in a timely and extraordinary guest-centric manner.
- Associate Engagement: Train and develop staff, ensuring performance quality and memorable experiences for guests, coach, manage, evaluate, and provide performance feedback to a diverse, predominantly professional level staff, and create standard operating procedures that establish clarity and consistency, drive accountability, and ensure safe operations and sound execution of all restaurant management activities.
- Education: Bachelor's degree in hospitality management or 4-5 years equivalent fine dining restaurant management work experience.
- Experience: Experience in a Forbes 4 or 5 star rated restaurant is preferred; superior customer/guest relations experience required.
- Skills: Strong wine knowledge preferred, proven leadership and communications skills to easily establish rapport with FOH and BOH peers and Associates, excellent managerial, accounting/finance skills, and computer/systems proficiency, proven track record of staff development and retention, and strong organizational and time management skills.
- Competitive Salary: Attractive 401(k) plan, paid vacation, holidays, and personal hours, family medical, dental, and vision insurance, long-term and short-term disability insurance, employee and educational assistance program, up to 40% off Retail, Spa, Activities, Food and Beverage at the Resort, on-site uniform and dry-cleaning services, and discounted meals during breaks in associate break areas.
- Professional Development: Opportunities for advancement, mentoring and coaching programs, and comprehensive professional development programs.
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