ITSM and CSM Professional

2 weeks ago


Dallas, Texas, United States Futran Tech Solutions Pvt. Ltd. Full time

About Futran Tech Solutions

We're a technology leader based in Dallas, TX, dedicated to delivering exceptional services to our clients. We're currently seeking an experienced ITSM and CSM Professional to join our team

Job Description

This role involves working as a key member of our IT team, responsible for designing, developing, and implementing custom ServiceNow configurations. As an ITSM and CSM professional, you'll work closely with our project manager, architects, and customers to ensure seamless delivery.

About the Role

You'll be responsible for designing and implementing advanced ServiceNow customizations, including workflow administration, reporting, data imports, scripting, and integrations. Your expertise in ServiceNow platform applications will enable you to deliver high-quality solutions that meet client needs.

Key Responsibilities

  1. Design and develop advanced ServiceNow customizations, including Business Rules, UI Pages, UI Macros, Script Includes, Client Scripts, workflows, and custom tables.
  2. Collaborate with project managers, architects, and customers to ensure smooth implementation.
  3. Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.
  4. Provide in-person support daily to customer and team.
  5. Reviewing and approving 3rd party and integration solution architecture based on established enterprise application strategy.
  6. Defining and validating non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.

Requirements

  • Strong understanding of business flow following service now applications, including ITSM, GRC Module, IRM, Vendor Risk Assessment.
  • Excellent experience on ITSM, GRC Module including IRM, Vendor Risk Assessment.
  • CSM - Customer Service management, B2B, B2C, Roles, Sold Products.
  • Integration and ServiceNow Scripting (Glide, JavaScript, Ajax, XML, JSON etc. HTML and CSS).
  • Ability to maintain pace with ServiceNow versioning.
  • BS/MS degree in Computer Science, Information Technology or related field.
  • Minimum 5 years of experience in ServiceNow development.

Salary Range

The estimated salary range for this position is $130,000 - $160,000 per year, depending on experience.



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