IT Service Management Lead

3 days ago


Dallas, Texas, United States BuzzClan LLC Full time

Job Title: IT Service Management Lead

BuzzClan LLC is seeking a detail-oriented and experienced IT Service Management (ITSM) Lead to manage and enhance our IT service management tools and processes.

We are looking for a skilled professional to administer ITSM platforms (such as ServiceNow, Jira, or similar), ensuring the smooth execution of ITIL processes, and supporting continuous service improvement initiatives. The ideal candidate will focus on workflow improvement, process and procedure documentation, and ensuring adherence to SLA's / KPI's.

About the Role

  • Administer and configure ITSM platforms to support IT service management processes.
  • Maintain and update ITSM tools with the latest patches, modules, and features.
  • Customize workflows, forms, and fields to meet organizational needs and business requirements.
  • Collaborate with service desk and IT teams to ensure accurate incident, problem, change, and asset management processes.
  • Monitor and report on ITSM KPIs and SLAs to ensure compliance with service delivery standards.

Requirements

  • 3+ years of IT-related IT Service Management experience.
  • Ability to work within a team setting.
  • Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment.
  • Demonstrate ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals.

About the Salary

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.



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