Customer Experience Manager

1 week ago


Bolivar, Missouri, United States Marshalls Full time
Key Responsibilities:
  • Create a Positive Customer Experience: Develop and maintain a positive internal and external customer experience by promoting a culture of honesty and integrity.
  • Lead Front-of-Store Operations: Oversee front-of-store operations, including assigning registers, supporting POS coverage, and coordinating breaks.
  • Train and Develop Associates: Train Associates on front-end principles and personalize the customer experience.
  • Address Customer Concerns: Address customer concerns and ensure a positive experience.
  • Prioritize Tasks: Ensure Associates execute tasks according to store plan and prioritize as needed.
  • Communicate Effectively: Communicate effectively with management and Associates.
  • Provide Feedback: Provide and accept recognition and constructive feedback.
  • Partner with Management: Partner with Management on Associate training needs.
  • Ensure Adherence: Ensure adherence to labor laws, policies, and procedures.
  • Promote Programs: Promote credit and loyalty programs.
  • Support Goals: Support shrink reduction goals and programs.
  • Maintain a Safe Environment: Promote safety awareness and maintain a safe environment.
Requirements:
  • Experience: At least 1 year of retail experience and 6 months of leadership experience.
  • Skills: Strong communication and organizational skills, attention to detail, and the ability to respond to changes in direction or unexpected situations.
Benefits:
  • Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses.
  • 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.
Pay:
  • Starting pay range of $14.00 to $14.50 per hour.
About Us:
  • We're part of the TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
  • We celebrate individuality, promote diversity, and provide equal opportunities for all applicants.


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