Customer Experience Manager
1 week ago
- Create a Positive Customer Experience: Develop and maintain a positive internal and external customer experience by promoting a culture of honesty and integrity.
- Lead Front-of-Store Operations: Oversee front-of-store operations, including assigning registers, supporting POS coverage, and coordinating breaks.
- Train and Develop Associates: Train Associates on front-end principles and personalize the customer experience.
- Address Customer Concerns: Address customer concerns and ensure a positive experience.
- Prioritize Tasks: Ensure Associates execute tasks according to store plan and prioritize as needed.
- Communicate Effectively: Communicate effectively with management and Associates.
- Provide Feedback: Provide and accept recognition and constructive feedback.
- Partner with Management: Partner with Management on Associate training needs.
- Ensure Adherence: Ensure adherence to labor laws, policies, and procedures.
- Promote Programs: Promote credit and loyalty programs.
- Support Goals: Support shrink reduction goals and programs.
- Maintain a Safe Environment: Promote safety awareness and maintain a safe environment.
- Experience: At least 1 year of retail experience and 6 months of leadership experience.
- Skills: Strong communication and organizational skills, attention to detail, and the ability to respond to changes in direction or unexpected situations.
- Associate discount, EAP, smoking cessation, bereavement, 401(k) Associate contributions, child care & cell phone discounts, pet & legal insurance, credit union, referral bonuses.
- 401(k) match, medical/dental/vision, HSA, health care FSA, life insurance, short/long term disability, paid parental leave, paid holidays/vacation/sick, auto/home insurance discounts, scholarship program, adoption assistance.
- Starting pay range of $14.00 to $14.50 per hour.
- We're part of the TJX family, which includes TJ Maxx, HomeGoods, Sierra, and Homesense.
- We celebrate individuality, promote diversity, and provide equal opportunities for all applicants.
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