Field Service Coordinator

1 week ago


Bolivar, Missouri, United States Concept Machine Full time

Job Summary:

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  • Concept Machine is seeking a skilled Field Service Administrator to provide top-notch service request dispatching for our field service department.

  • You will be responsible for providing excellent customer service, ensuring all service & installation requests are completed promptly, and escalating properly when not completed per contractual timelines.

  • This role requires exceptional leadership, interpersonal communication, and relationship-building skills, with the ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines.

  • You will also be required to maintain a high level of confidentiality, exhibit a high level of professional conduct, integrity, and accountability, and have the ability to make recommendations to effectively resolve problems or issues.

About the Role:

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  • This position is non-exempt and located in the office, with a 40-hour minimum work week. Travel is estimated at 10%.

  • You will work closely with our Installation Project Manager and inside sales team to ensure seamless project coordination and timely completion of service requests.

  • The ideal candidate will have an associate degree or equivalent, 2 years of relevant experience, and proficiency in Microsoft Office.

  • This role offers a competitive salary range of $45,000 - $65,000 per annum, depending on experience, and provides opportunities for growth and development within Concept Machine.

What We Offer:

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  • A comprehensive benefits package, including medical, dental, and vision insurance

  • Generous paid time off and holidays

  • Professional development opportunities and training programs

  • A dynamic and supportive work environment

Requirements:

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  • Bachelor's degree or equivalent combination of education and experience

  • 2-5 years prior experience in a similar/related field

  • Exceptional leadership, interpersonal communication, and relationship-building skills

  • Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines

  • Exhibit a high level of professional conduct, integrity, and accountability

  • Must have the ability to make recommendations to effectively resolve problems or issues

  • Proficient in Microsoft Office

  • Ability to travel as needed for the role, estimated at 10%



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