Field Service Coordinator
1 week ago
Job Summary:
">Concept Machine is seeking a skilled Field Service Administrator to provide top-notch service request dispatching for our field service department.
You will be responsible for providing excellent customer service, ensuring all service & installation requests are completed promptly, and escalating properly when not completed per contractual timelines.
This role requires exceptional leadership, interpersonal communication, and relationship-building skills, with the ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines.
You will also be required to maintain a high level of confidentiality, exhibit a high level of professional conduct, integrity, and accountability, and have the ability to make recommendations to effectively resolve problems or issues.
About the Role:
">This position is non-exempt and located in the office, with a 40-hour minimum work week. Travel is estimated at 10%.
You will work closely with our Installation Project Manager and inside sales team to ensure seamless project coordination and timely completion of service requests.
The ideal candidate will have an associate degree or equivalent, 2 years of relevant experience, and proficiency in Microsoft Office.
This role offers a competitive salary range of $45,000 - $65,000 per annum, depending on experience, and provides opportunities for growth and development within Concept Machine.
What We Offer:
">A comprehensive benefits package, including medical, dental, and vision insurance
Generous paid time off and holidays
Professional development opportunities and training programs
A dynamic and supportive work environment
Requirements:
">Bachelor's degree or equivalent combination of education and experience
2-5 years prior experience in a similar/related field
Exceptional leadership, interpersonal communication, and relationship-building skills
Ability to handle and prioritize multiple tasks, work under pressure, and meet all deadlines
Exhibit a high level of professional conduct, integrity, and accountability
Must have the ability to make recommendations to effectively resolve problems or issues
Proficient in Microsoft Office
Ability to travel as needed for the role, estimated at 10%
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