Customer Experience Ambassador
5 days ago
About Us
">Geronimo Hospitality Group is a dynamic and award-winning boutique hotel, restaurant, and club conglomerate. We're a team of cool people who push boundaries and strive to be the best in everything we do.
">Our Culture
">We believe in living by our motto: THE STATUS QUO SUCKS At Geronimo Hospitality Group, we don't just raise the bar - we are the bar. Our goal is to create destinations, not just pit stops, and we're always on the lookout for talented individuals who share our passion for excellence.
">About beFITNESS
">beFitness is all about living life to the fullest and striving for a happy, healthy lifestyle. We focus on helping our members achieve their fitness goals and meet their active lifestyle needs.
">The Role
">We're seeking an exceptional Welcome Desk Associate to join our team. As a key member of our crew, you'll be responsible for creating a positive first impression for our guests and providing top-notch service to our members. Your duties will include checking in guests upon arrival, booking appointments and reservations, understanding and anticipating our members' needs, and consistently demonstrating a positive and professional attitude.
">Your Key Responsibilities
">- Guest Service: Greet and check in members and guests upon arrival, creating a warm and inviting atmosphere.
- Reservation Management: Book appointments and reservations for members with ease and efficiency.
- Anticipate Member Needs: Understand and anticipate the needs of our members, providing exceptional customer service and attention to detail.
- Facility Maintenance: Perform opening and closing duties, as required, ensuring the facility is clean and well-maintained.
- Phone Support: Answer and transfer phone calls with professionalism and poise.
- Lead Generation: Provide membership sales team with guest/prospect lead contact information, supporting business growth and development.
- Cleaning and Organization: Maintain a clean and organized workspace, including walking through the facility, greeting members, picking up abandoned towels, and keeping the floor clear of debris.
Work Schedule
">We offer multiple shift options to suit your lifestyle, including day shifts (8am-12pm, 12pm-4pm, or 8am-4pm), evening shifts (4pm-close), and weekend shifts (6:15am-1pm, 8am-2pm, or 1pm-5:30pm).
">Requirements
">To succeed in this role, you'll need:
">- Age Requirement: Be at least 16 years old.
- Customer Service Experience: Have previous experience in customer-facing roles.
- Basic Computer Knowledge: Possess basic computer skills.
- Punctuality and Attitude: Be punctual and maintain a positive, professional attitude.
- Problem-Solving Skills: Ability to deal with challenging situations and problem-solve effectively.
- Adaptability: Capacity to adapt to changing environments and priorities.
- Physical Demands: Stand for long periods, use hands to perform tasks, and occasionally lift/move up to 50 pounds.
- Vision Requirements: Possess specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
- U.S. Work Authorization: Hold valid U.S. work authorization.
Benefits and Perks
">We offer a competitive salary and benefits package, including employee discounts, paid time off, training opportunities, 401K, medical benefits, online care, pet insurance, and more.
">Join Our Team
">If you're ready to own your work and create exceptional experiences, we want you on our team Geronimo Hospitality Group is an Equal Employment Opportunity employer.
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