Technical Services Engineer

3 weeks ago


Murfreesboro, Tennessee, United States Ambassador Resources Full time
About the Role

We are seeking a highly skilled Technical Services Engineer to join our team at Ambassador Resources. As a Technical Services Engineer, you will be responsible for providing technical support and services to our customers.

In this role, you will work closely with our customers to understand their technical requirements and provide solutions that meet their needs. You will also be responsible for maintaining daily performance of computer systems, troubleshooting and diagnosing problems, and installing, modifying, and repairing computer hardware and software.

We offer a competitive salary based on experience, ranging from $65,000 to $85,000 per year. The position requires travel in the Tri-State area.

Key Responsibilities
  1. Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  2. Maintain daily performance of computer systems
  3. Work with customers to understand their technical requirements and provide solutions
  4. Install, modify, and repair computer hardware and software
  5. Windows, Office 365, Active Directory
  6. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  7. Install computer peripherals for users
  8. Purchase/ Install, Configure IT Devices (Network, POS, Each Department)
  9. POS experience is a must
  10. User education for POS system, Office desktop
  11. Responding in a timely manner to service issues and requests
Requirements
  • Bachelor's degree in Computer Science, IT Engineering or Technology
  • CompTIA A+ (Preferred)
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity
  • Bilingual in Korean and English


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