IT Support Specialist

4 days ago


Murfreesboro, Tennessee, United States Ambassador Resources Full time
Job Overview

Ambassador Resources is seeking a skilled IT Support Specialist to join our team. In this role, you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

The ideal candidate will have a strong background in computer science or IT engineering, with excellent troubleshooting and diagnostic skills. Korean language proficiency is a must.

We offer a competitive salary based on experience, ranging from $60,000 to $80,000 per year. The position requires travel in the Tri-State area.

Key Responsibilities
  • Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware
  • Maintain daily performance of computer systems
  • Walk customers through problem-solving process
  • Install, modify, and repair computer hardware and software
  • Windows, Office 365, Active Directory
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
  • Install computer peripherals for users
  • Purchase/ Install, Configure IT Devices (Network, POS, Each Department)
  • POS experience is a must
  • User education for POS system, Office desktop
  • Responding in a timely manner to service issues and requests
Requirements
  • Bachelor's degree in Computer Science, IT Engineering or Technology
  • CompTIA A+ (Preferred)
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity
  • Bilingual in Korean and English


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