Long Term Care Ombudsman Coordinator
1 month ago
Catholic Charities of the Diocese of Albany is seeking a dedicated and compassionate Long Term Care Ombudsman Coordinator to join our team. As an Ombudsman Coordinator, you will be responsible for advocating for the rights and interests of residents in long-term care facilities.
Key Responsibilities:- Represent the Ombudsman program by reviewing and responding to resident, family, and community member complaints regarding LTC facilities.
- Meet with residents and family members, conduct investigations around complaints, and interview facility staff.
- Effectively manage and prioritize complaints received, ensure a timely and relevant response to all complaints assigned, using conflict resolution techniques and strategies.
- Advocate for resident rights, including avoidance of elder abuse, mistreatment, and neglect.
- Liaison with resident councils in all LTC facilities, provides presentations for staff, residents, and community regarding Ombudsman services, resident rights, and other pertinent topics.
- Enter data into databases accurately and timely, and report to Program Director on outcomes, trends, and activities.
- Support a corps of volunteer ombudsmen through providing training and guidance in complaint handling.
- Bachelor's Degree in social work, human services, health, public administration, gerontology, law, or related fields.
- A valid driver's license and maintain required vehicle insurance with access to a vehicle during work hours.
- Experience working with older adults in a long-term care facility or as an advocate is strongly preferred.
- Working knowledge of Microsoft Office software and other computer applications.
Catholic Charities of the Diocese of Albany is an Equal Opportunity Employer. We offer a competitive salary, a comprehensive benefits package, and a supportive work environment.
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