Service Representative
3 days ago
As a Service Representative at CarMax, you will play a critical role in delivering exceptional customer experiences. Estimated salary: $45,000 - $60,000 per year.
Job Responsibilities:
- Answer all incoming service calls in a prompt and friendly manner.
- Assist Customer Advisors/Service Consultants with customers when needed.
- Provide written messages to the responsible party in a timely manner.
- Complete reminder calls for customers scheduled for an appointment.
- Assist the service department in contacting customers once special ordered parts have arrived to schedule appointments.
- Contact customers with Repair Requests to schedule appointments.
- Audit all sublet invoices to ensure they are processed and resolved per CarMax Guidelines.
- Ensure the loaner log and dealer tags are always in compliance with audit requirements.
Requirements:
- Accountable to Associate 1 Competency Model.
- Demonstrate exceptional interpersonal, communication, and customer service skills.
- Demonstrate exceptional telephone etiquette and active listening skills.
- Execute Retail Service Standardized Work.
- Maintain or exceed the CarMax guidelines for customer satisfaction.
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