Diligent Robotics Team Lead

2 days ago


Austin, Texas, United States Diligent Robotics Full time

Overview:

Diligent Robotics is a company that envisions a future powered by robots that work seamlessly with human teams. We build the artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments.

About the Job:

The Robot Operations Admin is responsible for ensuring the smooth operation of the ROC, working closely with the Implementation Team to provide debugging and technical support for new site go-lives. The successful candidate will be responsible for tracking trends within JIRA, creating dashboards to make a variety of concerns easily visible, and escalating tickets as necessary.

Key Responsibilities:

  • Project Management and Support: Manage multiple, concurrent projects with both ROC and interdepartmental stakeholders. Work with IT to ensure ROC team members have access to tools necessary for optimal performance, as well as workstation maintenance that should be owned by ROC.
  • Employee Training: Create, maintain and update LMS modules, Runbooks and SOPs as we upgrade our tools. Complete new team member Orientation and Training to help New Hires understand the responsibilities and requirements of their job and help them achieve success.
  • Data collection: Track and analyze numerous forms of data in an effort to identify concerns and trends.

Requirements:

  • Proven experience in a Technical Support, Data Analyst or Business Analyst role.
  • In-depth knowledge of JIRA including: Ticket Creation, Escalation, Analysis, Dashboard Creation and Automation.
  • Strong problem-solving skills and the ability to manage complex technical issues.

Salary: $100,000 - $130,000 per year.

Benefits:

  • Experience working with some of the leading experts in robotics
  • Potential to radically change the future of healthcare
  • Be part of a team environment
  • Free parking
  • Insurance including medical, dental, and vision
  • 401K


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