Customer Service Representative
5 days ago
Feetures is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and live chat.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product information and guidance to customers to ensure they have the best possible experience with our socks
- Process customer exchanges and returns related to warranty
- Communicate with customers via phone, email, and other communication channels to provide timely responses to questions and order requests
- Complete all facets of consumer order management, including new orders, revising existing orders, and processing returns
Requirements:
- Associate degree or equivalent combination of experience preferred
- 2+ years customer service experience required
- Computer proficiency in Word, Excel, Outlook, and Gorgias (or similar CRM)
- Excellent verbal and written communication skills, with the ability to listen effectively and communicate clearly
- Excellent interpersonal skills, with the ability to build trust and effective working relationships
- Keen attention to detail, with the ability to plan, organize, and execute tasks effectively
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life & Disability Insurance
- 401(k) with company match
Perks:
- Parking provided (Charlotte office and onsite at Hickory office)
- DEIB team
- Employee Engagement team
- Monthly stipend to pursue/maintain an active lifestyle
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