Customer Service Representative

5 days ago


Hickory, North Carolina, United States feetures Full time
Customer Service Representative

Feetures is seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of our customer-facing team, you will be responsible for providing exceptional support to our customers through various communication channels, including phone, email, and live chat.

Key Responsibilities:

  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide product information and guidance to customers to ensure they have the best possible experience with our socks
  • Process customer exchanges and returns related to warranty
  • Communicate with customers via phone, email, and other communication channels to provide timely responses to questions and order requests
  • Complete all facets of consumer order management, including new orders, revising existing orders, and processing returns

Requirements:

  • Associate degree or equivalent combination of experience preferred
  • 2+ years customer service experience required
  • Computer proficiency in Word, Excel, Outlook, and Gorgias (or similar CRM)
  • Excellent verbal and written communication skills, with the ability to listen effectively and communicate clearly
  • Excellent interpersonal skills, with the ability to build trust and effective working relationships
  • Keen attention to detail, with the ability to plan, organize, and execute tasks effectively

Benefits:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & Disability Insurance
  • 401(k) with company match

Perks:

  • Parking provided (Charlotte office and onsite at Hickory office)
  • DEIB team
  • Employee Engagement team
  • Monthly stipend to pursue/maintain an active lifestyle


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