Production Support Specialist

4 weeks ago


Sunnyvale, California, United States Wipro Full time

bJobTitle:/bProductionSupportSpecialistbrbrbJobSummary:/bbrbrAsaProductionSupportSpecialistatWipro,youwillplayacriticalroleinprovidingeffectivetechnicalsupporttoourprocessesandactivelyresolvingclientissuesdirectlyorthroughtimelyescalationtomeetprocessSLAs.brbrbKeyResponsibilities:/bbrbrSupportprocessbymanagingtransactionsasperrequiredqualitystandardsbrFieldingallincominghelprequestsfromclientsviatelephoneand/oremailsinacourteousmannerbrDocumentallpertinentenduseridentificationinformation,includingname,department,contactinformationandnatureofproblemorissuebrUpdateownavailabilityintheRAVEsystemtoensureproductivityoftheprocessbrRecord,track,anddocumentallqueriesreceived,problem-solvingstepstakenandtotalsuccessfulandunsuccessfulresolutionsbrFollowstandardprocessesandprocedurestoresolveallclientqueriesbrResolveclientqueriesaspertheSLAsdefinedinthecontractbrAccessandmaintaininternalknowledgebases,resourcesandfrequentlyaskedquestionstoaidinandprovideeffectiveproblemresolutiontoclientsbrIdentifyandlearnappropriateproductdetailstofacilitatebetterclientinteractionandtroubleshootingbrDocumentandanalyzecalllogstospotmostoccurringtrendstopreventfutureproblemsbrMaintainandupdateself-helpdocumentsforcustomerstospeedupresolutiontimebrIdentifyredflagsandescalateseriousclientissuestoTeamleaderincasesofuntimelyresolutionbrEnsureallproductinformationanddisclosuresaregiventoclientsbeforeandafterthecall/emailrequestsbrbrbRequirements:/bbrbrFunctionalCompetencies/SkillbrProcessKnowledge-Knowledgeofassignedprocess,toolsandsystems-FoundationtoCompetentbrBehavioralCompetenciesbrCollaborativeworkingbrProblemsolvinganddecisionmakingbrAttentiontoDetailbrExecutionExcellencebrClient(Internal)CentricitybrEffectiveCommunicationbrbrbPerformanceParameters:/bbrbrProcessbrNo.ofcasesresolvedperday,compliancetoprocessandqualitystandards,meetingprocesslevelSLAs,Pulsescore,CustomerfeedbackbrSelf-ManagementbrProductivity,efficiency,absenteeism,TrainingHours,NooftechnicaltrainingcompletedbrbrbWorkingatWipro:/bbrbrAtWipro,wearecommittedtodeliveringexceptionalcustomerserviceandoperationalexcellence.AsaProductionSupportSpecialist,youwillbepartofadynamicteamthatispassionateaboutmakingadifferenceinthelivesofourclients.brbrbWhatWeOffer:/bbrbrCompetitivesalaryandbenefitspackagebrOpportunitiesforcareergrowthandprofessionaldevelopmentbrCollaborativeandsupportiveworkenvironmentbrRecognitionandrewardsforoutstandingperformancebrbrbHowtoApply:/bbrbrIfyouareamotivatedandcustomer-focusedindividualwhoispassionateaboutdeliveringexceptionalservice,weencourageyoutoapplyforthisexcitingopportunity.brbrbContactInformation:/bbrbrFormoreinformation,pleasecontactourHRdepartmentat[insertcontactinformation].



  • Sunnyvale, California, United States Eateam Full time

    Job SummaryAs a Product Configuration Specialist at Eateam, you will play a crucial role in supporting product programs by managing component and BOM creation from early concept through obsolescence. You will define system configuration best practices, work side-by-side with engineering and business teams, and support Reality Labs product projects from...


  • Sunnyvale, California, United States Futran Tech Solutions Pvt. Ltd. Full time

    Job Title: Product Lifecycle Management SpecialistFutran Tech Solutions Pvt. Ltd. is seeking a skilled Product Lifecycle Management Specialist to join our team. The ideal candidate will have experience with Agile PLM tools and a strong understanding of corporate office practices, company policies, and procedures.Key Responsibilities:Support Agile PLM...


  • Sunnyvale, California, United States Syntricate Technologies Full time

    Job Title: Java Application Support SpecialistLocation:Sunnyvale, CAType: ContractRole Description:As a Java Application Support Specialist at Syntricate Technologies, you will be responsible for providing technical support for Java-based web applications. Your duties will include investigating and resolving issues escalated to L1 and L2 support, performing...


  • Sunnyvale, California, United States Sirius Technical Services Full time

    **Job Title:** Production Process SpecialistAbout the Company:Sirius Technical Services, a leading provider of technical staffing solutions, is seeking an experienced Manufacturing Technician to join our team.Key Responsibilities:Perform various tasks in a manufacturing environment, including equipment operation and maintenance;Contribute to the smooth...


  • Sunnyvale, California, United States Wipro Full time

    Job Description for Production SpecialistRole PurposeThe primary objective of this role is to provide efficient technical support to the process and resolve client issues in a timely manner, ensuring compliance with process SLAs.Key Responsibilities:Manage transactions as per required quality standardsField all incoming help requests from clients via...


  • Sunnyvale, California, United States Centraprise Full time

    Job Title: Senior Product Lifecycle Management SpecialistJob Summary: Centraprise is seeking a seasoned Product Lifecycle Management (PLM) specialist to join our team. The ideal candidate will have experience with Siemens' Teamcenter and a strong understanding of PLM-MCAD/ECAD, PLM-ERP, and PLM-MES.Responsibilities:- Collect and prioritize requirements...


  • Sunnyvale, California, United States Coherent Full time

    Job SummaryWe are seeking a highly skilled Optical Product Engineer to join our team at Coherent Corp. As an Optical Product Engineer, you will be responsible for designing and developing innovative optical products that meet the needs of our customers.Key Responsibilities:Collaborate with cross-functional teams to generate unique product ideas based on...


  • Sunnyvale, California, United States Amentum Full time

    Job SummaryAmentum is seeking a highly skilled Administrative and Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing administrative and technical support to our customers.Key ResponsibilitiesProvide administrative support to the team, including records and file management, employee in-...


  • Sunnyvale, California, United States Aleron Full time

    Job SummaryWe are seeking a highly skilled Desktop Support Specialist to join our team at Aleron. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our end users.Key Responsibilities- Install and configure network devices, including network printers, scanners, and PCs.-...


  • Sunnyvale, California, United States Della Infotech Full time

    Job Description: As a Product Manager Specialist - Data Analysis and Sales Operations at Della Infotech, you will play a crucial role in driving business growth by analyzing financial data, performing product competitor analyses, and taking on spontaneous product management tasks. This position is within the Analytical Instruments Group at Della Infotech,...

  • Production Specialist

    4 weeks ago


    Sunnyvale, California, United States META Full time

    Job DescriptionMeta is seeking a highly skilled Production Engineer to join our team. As a Production Engineer, you will play a critical role in ensuring the reliability and scalability of our products and services.Key Responsibilities:Develop a strong understanding of relevant product areas, codebases, and systems.Demonstrate proficiency in data analysis,...


  • Sunnyvale, California, United States META Full time

    Meta Production Engineering RoleAt Meta, we're building technologies that help people connect, find communities, and grow businesses. As a Production Engineer, you'll play a critical role in ensuring our services run smoothly and have the capacity for future growth.Key ResponsibilitiesOwn back-end services handling fleet management, front-end services like...


  • Sunnyvale, California, United States Cypress HCM Full time

    Product Manager RoleCypress HCM is seeking a skilled Product Manager to lead the development of innovative digital solutions. As a key member of our Enterprise Innovations organization, you will be responsible for building, designing, implementing, and testing products that transform how people work.Key Responsibilities:Define and document customer journeys,...


  • Sunnyvale, California, United States Hogarth Worldwide Full time

    We are seeking a skilled Motion Graphic Production Artist to join our team at Hogarth Worldwide. As a Motion Graphic Production Artist, you will be responsible for producing and post-producing animations using internal proprietary processes and tools as well as industry standard methods and tools.We are looking for an experienced Motion Graphic Production...


  • Sunnyvale, California, United States Infortrend Technology, Inc. Full time

    About Infortrend Technology, Inc.Infortrend Technology, Inc. is a leading provider of enterprise data storage solutions. Our company has a rich history of innovation and customer satisfaction.Job Summary:We are seeking a technical support engineer to join our team. The ideal candidate will have strong problem-solving skills, excellent communication skills,...

  • Material Handler 2

    4 weeks ago


    Sunnyvale, California, United States Manpower Group Inc. Full time

    Job Summary:The Material Handler 2 plays a vital role in supporting production operations by performing basic material-handling duties. This entry-level position requires a high school degree or equivalent and a minimum of 1 year of experience in material handling operations. The ideal candidate will possess strong counting and math skills, as well as...


  • Sunnyvale, California, United States Concentra Full time

    Job Summary:We are seeking a skilled Radiologic Technologist and Medical Support Specialist to join our team at Concentra. As a key member of our patient care team, you will play a vital role in providing exceptional care to our patients.Key Responsibilities:Perform routine x-ray examinations in accordance with Concentra policies, practices, and...


  • Sunnyvale, California, United States TEPHRA Full time

    Job Title: Cloud Integration SpecialistJob Description:We are seeking a skilled Cloud Integration Specialist to join our team at TEPHRA. As a Cloud Integration Specialist, you will be responsible for connecting cloud products through APIs to third-party applications.Key Responsibilities:Develop strong API fication skills with a focus on JSON, Web Services,...


  • Sunnyvale, California, United States Hogarth Worldwide Full time

    Job OverviewHogarth Worldwide is seeking a skilled Project Manager to join our Graphic Production Services department. As a key member of our team, you will be responsible for coordinating the workloads of graphic production artists, ensuring they have all the necessary information for art-working and build.Key responsibilities include:Coordinating workloads...


  • Sunnyvale, California, United States Figure Full time

    Robot Validation SpecialistWe are seeking a skilled Robot Validation Specialist to join our team at Figure, an AI Robotics company based in Sunnyvale, CA. This individual will play a pivotal role in the integration and validation of our humanoid robot, ensuring its reliability and functionality.Responsibilities:Commission, validate, and troubleshoot the...