Santa's Operations Coordinator
3 days ago
Cherry Hill Programs Inc is a leading provider of holiday and souvenir experiences for children and families. Our mission is to bring magic to every experience by capturing moments that last a lifetime.
Our CultureWe strive to promote a culture that supports and encourages creativity, fairness, and inclusion. Our core values include safety, diversity, integrity, and collaboration.
Job ResponsibilitiesThis is a unique opportunity to join our team as a Holiday Lead Elf. In this role, you will be responsible for managing a small group of Elves and providing excellent customer service to our guests.
Key Responsibilities Include:- Lead a team of Elves (photographers, helpers, and staff), ensuring that every family enjoys a magical experience
- Promote a positive, collaborative environment and maintain our core values and policies
- Provide excellent customer service with a warm, Elf-like demeanor, resolving any issues quickly and maintaining the joy of the season
- Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
- Interview, hire, and onboard a team of seasonal Elves, ensuring they understand their roles in bringing the Santa Set to life
- Ensure that all Elf team members are fully trained and adhere to the Signature Santa Experience standards
- Oversee daily operations, including equipment setup and staff performance, while maintaining a cheerful, festive environment
- Respond to all business calls or emails within a timely manner
- Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
- Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
- Coach and develop team members to drive revenue, reduce cost and provide world class guest service
- Establish and maintain positive and successful vendor relations with staff at all locations
- Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
- Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location
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