Lead Seasonal Ambassador

2 days ago


White Plains, New York, United States Cherry Hill Programs Inc Full time
About Cherry Hill Programs Inc

We bring magic to every experience by capturing moments that last a lifetime. Our mission is simple: to provide a positive work environment that values excellence in safety and quality, free from discrimination and harassment.

Our Values

We strive to promote a culture that supports and encourages creativity, fairness, and inclusion. Our core values include safety, diversity, integrity, and collaboration.

Job Description

This is a unique opportunity to join our team as a Holiday Lead Elf. In this role, you will be responsible for managing a small group of Elves and providing excellent customer service to our guests.

Key Responsibilities
  • Lead a team of Elves (photographers, helpers, and staff), ensuring that every family enjoys a magical experience
  • Promote a positive, collaborative environment and maintain our core values and policies
  • Provide excellent customer service with a warm, Elf-like demeanor, resolving any issues quickly and maintaining the joy of the season
  • Manage schedules, assign duties, and optimize labor to ensure all locations are staffed for success
  • Interview, hire, and onboard a team of seasonal Elves, ensuring they understand their roles in bringing the Santa Set to life
  • Ensure that all Elf team members are fully trained and adhere to the Signature Santa Experience standards
  • Oversee daily operations, including equipment setup and staff performance, while maintaining a cheerful, festive environment
  • Respond to all business calls or emails within a timely manner
  • Create and reinforce a sales culture within the location to ensure team is knowledgeable, following proper cash handling procedures, and is maximizing sales potential to reach daily and monthly targets
  • Verify DAILY bank deposits to DM, confirming bank deposit/credit card slips are w/financial paperwork
  • Coach and develop team members to drive revenue, reduce cost and provide world class guest service
  • Establish and maintain positive and successful vendor relations with staff at all locations
  • Partner with host venue to support a seamless, efficient operation with a focus on guest service and profitability
  • Ensure accurate/timely preseason setup, breakdown and securing of all equipment at your location
What We Offer

In addition to a competitive hourly rate, we offer a fun, fast-paced work environment and opportunities for career advancement. This is a great opportunity to join our team and contribute to making magic happen for our guests.



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