Concessions Operations Manager

4 weeks ago


Santa Clara, California, United States Levy Full time
Job Overview

Levy is seeking a highly motivated and experienced Concessions Supervisor to join our team at Levi's Stadium. As a Concessions Supervisor, you will be responsible for managing the operations of concession stands, ensuring a safe and pleasant guest experience, and providing exceptional customer service.

Key Responsibilities
  • Manage the daily operations of multiple concession stands, including inventory management, cash handling, and food safety/sanitation.
  • Lead a team of concession stand staff, providing guidance, support, and coaching to ensure excellent customer service and a smooth operation.
  • Develop and implement strategies to improve concession stand sales, customer satisfaction, and employee engagement.
  • Collaborate with other departments, including food and beverage, marketing, and events, to ensure seamless execution of events and promotions.
  • Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
  • Minimum of one year leadership experience in a fast-paced, customer-facing environment.
  • Proven track record of success in managing teams, improving sales, and enhancing customer satisfaction.
  • Excellent communication, problem-solving, and conflict resolution skills.
  • Ability to work in a dynamic, fast-paced environment with a focus on customer satisfaction.
Benefits
  • Competitive wages and benefits package.
  • Opportunities for professional growth and development.
  • Fun and dynamic work environment.
  • Discounts on food and merchandise.


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