Transportation Operations Manager
3 weeks ago
The General Manager will report to the Regional VP of Operations and is responsible for managing and developing team members and formulating and executing account strategy. This role requires a thoughtful leader and confident decision maker with the ability to measure and monitor performance.
Key Responsibilities- Supervise the daily activities of all drivers and oversee the development and implementation of standard operating procedures as directed by the Client and WeDriveU company policies.
- Be the main point of contact for our client and attend meetings and conference calls as needed.
- Ensure the local team is focused on building strong and effective partnerships.
- Make logistical coverage/staffing decisions and communicate them effectively to the rest of the team (drivers and client management).
- Hire, train and develop CSC staff including Drivers, Operations Manager, Dispatchers, Maintenance, and Safety Manager, etc.
- Collaborate with company leaders to understand overall business strategies and create a CSC operating plan to support these objectives.
- Maintain positive relationships with the local team to ensure employee retention.
- Implement company values and goals while ensuring compliance with all company policies.
- Review budgets and develop short- and long-term business operating plans to increase revenues and margins.
- Report and follow up on any maintenance issues with the vendor.
- Review documentation to ensure all required onsite records, reports, and inspections (pre/post-trip) are complete, accurate and submitted per established procedures.
- Identify safety issues; correct and reinforce safety awareness in a manner that promotes cooperation and improved morale.
- Conduct work area inspections and assist in all accident/injury/vehicle damage investigations.
- Analyze and interpret ridership numbers and suggest route changes accordingly.
- Regularly attend client meetings; listen to feedback from client and their employees and react accordingly.
- Deliver overall performance and results for the CSC.
- Excellent organization and time management/multi-tasking skills (comfortable in an ambiguous and fast-paced environment, operating at both strategic and tactical levels).
- Excellent written and oral communication and interpersonal skills.
- Working knowledge of Microsoft Office and Google Workspace.
- Ability to work independently and as part of a team.
- Ability to assess risk and to resolve customer issues that do not pose unnecessary risk.
- Knowledge of the companies, service promise, services, capabilities, policies, procedures and practices.
- Ability to develop contractual agreements and Requests for Proposal documents.
- Ability to submit termination or leave documents timely.
- The GM must have a minimum of 5 years of management and supervisory experience in a public transit or related industry with experience in the management and operations of college/university transit and transportation.
- Work experience in public or private alternative transportation demand management (TDM) is required.
- Ability to travel, up to 10%.
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