Customer Service Ambassador

3 days ago


West Hollywood, United States Drybar Shops Full time
About the Role

We are seeking a highly skilled and customer-focused Receptionist to join our team at Drybar Shops. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless experience for our clients.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to clients, responding to their needs and concerns in a professional and courteous manner.
  • Reservation Management: Manage reservations, appointments, and client information with accuracy and timeliness, ensuring a smooth flow of operations.
  • Shop Operations: Assist with the cleanliness of the shop, maintain a positive and professional atmosphere, and support stylists with their needs to improve efficiency.
  • Communication: Maintain clear communication with shop management about overall shop operations, providing updates and feedback as needed.
  • Problem-Solving: Demonstrate strong problem-solving skills, ability to multi-task with ease, and think critically to resolve issues.
Requirements
  • Experience: 1+ years in a fast-paced, customer service environment, preferably in a salon or spa setting.
  • Skills: Previous experience with point-of-sale systems, strong communication and problem-solving skills, and ability to work in a team environment.
  • Education: High school diploma required.


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