Patient Services Coordinator

2 weeks ago


Dublin, Ohio, United States Advent Full time
About Advent

At Advent, we're not just a healthcare organization - we're a team of passionate individuals who believe in the power of kindness, solutions, and teamwork. We're committed to creating a work environment that's challenging, yet supportive, where your skills and talents can thrive.

Job Summary

We're seeking a highly skilled Patient Services Representative to join our team. As the face of Advent, you'll interact with patients at various stages of their treatment journey, providing exceptional customer service and ensuring seamless registration and scheduling processes.

Key Responsibilities
  • Greet patients and accurately check them into our Electronic Health Record (EHR) system using established protocols.
  • Order Sleep Study devices and upload reports into our system.
  • Review future clinic schedules to ensure insurance and necessary patient documentation is complete.
  • Schedule patient appointments and provide overflow coverage as needed.
  • Own the opening and closing of the clinic, ensuring documentation is complete and patient payments are received.
  • Order medical supplies and pharmaceuticals as needed, following established protocols.
  • Cross-train as a Care Coordinator or Medical Assistant, depending on clinic needs.
Requirements
  • Prior medical experience preferred.
  • Proven ability to independently apply best practices in time management.
  • Proven ability to multitask in a fast-paced environment.
  • Prior experience and/or desire to work in a role held accountable to quality performance metrics.
  • Strong customer service focus.
  • Solid technology skills, including Outlook, Word, Excel, and Electronic Health Records.
  • Great attention-to-detail and accuracy in work.
  • Solution-oriented problem solver.
  • Strong work ethic, commitment to teamwork, and positive attitude.
Why Choose Advent?
  • Culture that values kindness, solutions, and teamwork.
  • 16+ days of PTO (prorated your first year based on start date) & holiday pay.
  • Medical, dental, and vision insurance with generous employer-paid HRA account.
  • 401k contribution.
Schedule

Monday & Wednesday: 8am-4:30pm

Tuesday & Thursday: 8am-5:30pm

Friday: 8am-2:30pm



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