Assistant Hotel General Manager

1 week ago


New Shoreham, Rhode Island, United States Block Island Beach House Full time
Job Summary

We are seeking an experienced Assistant Hotel General Manager to join our team at Block Island Beach House. As a key member of our management team, you will be responsible for assisting the General Manager in the day-to-day operation of the hotel, ensuring that all standards of guest service are maintained.

Key Responsibilities
  • Assist the General Manager in maintaining all standards of guest service
  • Create the yearly hotel budget in collaboration with the General Manager and department heads
  • Ensure that all local, state, and federal rules and regulations, as well as any corporate or brand-established policies and practices, are followed
  • Recommend improvements to improve hotel profitability by analyzing department performance and identifying problem areas
  • Facilitate management of the hotel's human resources functions, such as HR administration, turnover control, staff motivation, and employee development and retention
  • Provide exceptional customer service and ensure that each guest experience exceeds expectations
  • Interfacing with guests on a daily basis and resolving any concerns that may arise
  • Directly oversee the Front Desk, Reservations, and Housekeeping
  • Have a working knowledge of high-paced restaurant operations
Requirements
  • Previous experience in a manager role overseeing a team, preferably in a hospitality role
  • A strong emphasis on putting the guest first and providing exceptional customer service
  • A high school diploma or GED, and a bachelor's degree with preference given to those with a hospitality management degree
  • Exceptional organizational, communication, and problem-solving skills
  • 3 or more years of experience working in the hospitality field


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