Assistant General Manager

2 days ago


New York, New York, United States Hilton Garden Inn 52nd Street Full time
Job Title: Assistant General Manager

At Hilton Garden Inn 52nd Street, we are seeking a highly skilled and experienced Assistant General Manager to join our team.

About the Role

The Assistant General Manager will be responsible for overseeing hotel departments and ensuring optimal levels of service and hospitality are provided to our guests. This includes supervising and managing hotel staff, overseeing hotel operations, and assisting the General Manager in preparation of forecasts and reports.

Key Responsibilities
  • Oversee hotel departments to ensure excellent service and hospitality are provided to guests.
  • Select, train, schedule, coach, and support associates to ensure they perform in accordance with established brand or hotel standards.
  • Assist the General Manager in preparation of forecasts and reports, and assist in the development, implementation, and monitoring of the budget to maximize revenue and minimize expenses.
  • Be aware of guest satisfaction scores and brand standards, and work towards increasing departmental and overall guest satisfaction.
  • Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow, and associate performance.
  • Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash, and tax.
  • Coordinate with the corporate accounting department to oversee payroll functions.
  • Oversee and ensure internal audit standards are met.
  • Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues.
  • Monitor and maintain front office systems and equipment to ensure optimum performance.
  • Serve on the hotel's safety committee.
  • Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
  • Follow sustainability guidelines and practices related to HHM's EarthView program.
  • Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Requirements
  • Associate or Bachelor's degree preferred.
  • Intermediate knowledge of overall hotel operations.
Work Environment and Context
  • Work schedule varies and may include working on holidays, weekends, and alternate shifts.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending, and reaching.

We are an equal-opportunity employer and do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status, or any other group protected by law.



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