Helpdesk Technician II

4 weeks ago


Selma, Alabama, United States Alabama Community College System Full time
Job Summary

We are seeking a highly skilled Helpdesk Technician II to join our team at the Alabama Community College System. As a Helpdesk Technician II, you will provide technical support to faculty, staff, and students in the use of instructional systems, hardware, software, and application programs.

Key Responsibilities
  • Assist the Help Desk Manager with enhancing the integration of new instructional technology for academic support.
  • Provide technical support to faculty, staff, and students in the use of instructional systems, hardware, software, and application programs.
  • Install software, troubleshoot software compatibility and internet issues, and maintain computer inventory and controls.
  • Complete Help Desk tickets assigned by the Help Desk Manager, reporting issues and documenting resolutions in the IT Ticket System.
  • Assist faculty and staff with hardware and software problems, and install hardware, software, and repair computers in classrooms, computer labs, and instructor's desks as needed.
Requirements
  • Associate's degree in computer/technology-related field from an accredited institution or one year of computer software and hardware maintenance and repair experience.
  • Effective oral and written communication skills, and ability to work well with others.
  • Ability to work independently with minimal supervision, and under moderate pressure of schedules, deadlines, and requirements for accuracy.
Benefits
  • Competitive salary and benefits package.
  • Opportunity to work with a dynamic team and contribute to the success of the Alabama Community College System.
  • Professional development opportunities and a supportive work environment.


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