IT Support Specialist

3 weeks ago


Cedar Falls, Iowa, United States Next Generation Wireless Full time
Job Opportunity: Next Generation Wireless is seeking an experienced IT Support Technician to join their team.

As an IT Support Technician, you will provide technical support to the company's internal end-users, troubleshooting hardware and software issues, setting up and configuring computer systems, peripherals, and mobile devices.

Key Responsibilities

  • Troubleshoot hardware and software issues for internal end-users.
  • Set up, configure, and maintain computer systems, peripherals, and mobile devices.
  • Support network maintenance, monitor network performance, and address connectivity issues.
  • Help maintain IT inventory by tracking equipment and supplies.
  • Contribute to IT projects, including system upgrades, installations, and documentation.
  • Install and help maintain burglar alarm systems and networked surveillance equipment.
  • Provide technical assistance and guidance to employees in-person and remotely.
  • Occasionally provide on-call support during weekends as needed.
  • Complete additional tasks as assigned to support the IT team.
  • Periodic overnight/multi-night travel for hardware installation.

What We Offer

  • A comprehensive benefits package, including health, dental, vision, and 401(k).
  • Opportunities for professional growth and development.
  • A supportive and collaborative work environment.

The estimated annual salary for this position is $65,000 - $85,000 based on industry standards and market research.



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