Senior Director, Loyalty Product Management

4 weeks ago


Pleasanton, California, United States Albertsons Full time
About the Role

We are seeking a highly skilled Senior Director, Loyalty Product Management to lead our loyalty product management organization. This role is responsible for defining and executing on all aspects of product management, including strategy, discovery, planning, delivery, and measurement of digital solutions to achieve business KPIs.

Key Responsibilities
  • Lead the loyalty product management organization to inspire innovation, demonstrate thought leadership, and enable precision loyalty product execution across all channels and experiences.
  • Develop an innovative and customer-obsessed loyalty product team by recruiting top talent and designing the team's organizational structure to foster a strong product culture.
  • Drive agile product management strategies to provide superior member experience, resulting in increased member enrollment, engagement, lifetime value, and NPS.
  • Build deep, collaborative relationships with marketing, shopping experience, engineering, retail ops, corporate, and division marketing & operations teams to build, deploy, and test new loyalty products, offerings, and pilots.
  • Establish a culture of testing and learning within the team, continuously developing hypotheses, and never taking the status quo as the way things need to be done.
  • Work with Technology, Engineering, UX, and partners to establish agile processes, frameworks, and tools to improve velocity, quality, and ensure transparency across the various stakeholders and dependent teams.
Requirements
  • Bachelor's degree or equivalent in Computer Science, engineering, business, or related.
  • MBA preferred.
  • ~8-12 years' experience in product management, management consulting, or technology.
  • ~4+ years' experience managing direct reports in a high-tech company.
  • Experience building and launching complex platforms at scale and providing product direction to meet customer needs.
  • Embody the Agile philosophy, always iterating and improving on the process and not just adhering to the ceremony.
  • Experience working in hybrid environments balancing onsite and remote management and employee engagement.
  • Passionate about building great products and solving customer and business problems.
About Us

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

We support our stores with 22 distribution centers and 19 manufacturing plants. Placing a premium on adaptability, safety, and family well-being, our work model, Presence with a Purpose, offers a hybrid work environment between remote work and office time.

Building the future of food and well-being starts with you. Albertson's Companies is re-imagining the grocery experience through a digital and customer experience transformation.



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