Senior Director of Customer Insights

2 weeks ago


Pleasanton, California, United States Albertsons Full time
About the Role

We are seeking a highly skilled and experienced Senior Director of Customer Analytics to join our Customer and Market Intelligence team at Albertsons Companies. This is a key leadership role that will report to the VP of Customer and Market Intelligence, and will be responsible for driving strategic initiatives to improve customer insights and drive business growth.

Key Responsibilities
  • Lead the development and implementation of customer analytics strategies to drive business growth and improve customer insights
  • Collaborate with cross-functional teams to integrate customer analytics into business decision-making
  • Develop and maintain advanced analytics capabilities to support customer insights and business growth
  • Manage a team of analysts and data scientists to deliver high-quality analytics and insights
  • Stay up-to-date with industry trends and best practices in customer analytics and apply this knowledge to drive business growth
Requirements
  • Bachelor's degree in mathematics, statistics, analytics, data science, or related field
  • 12+ years of experience in leading customer, loyalty, and/or marketing analytics functions
  • Strong business acumen and experience in driving loyalty and CRM marketing strategies
  • Experience with LiveRamp or other data onboarding/identity resolution partners
  • Experience in leading teams responsible for querying data from relational databases using SQL
  • Experience with problem-solving, specifically in managing large, complex customer data assets
  • Data visualization skills and ability to present technical solutions to non-technical audiences
  • Strong interpersonal and communication skills
  • Strong analytical, creative problem-solving, and decision-making skills
  • Passionate about data, analysis, and insights
  • Natural curiosity that welcomes and embraces change and willingness to try new things and to fail
  • Ability to work in a highly collaborative environment
What We Offer

Albertsons Companies is an Equal Opportunity Employer and offers a competitive salary range of $160,000.00 to $220,000.00 annually, as well as a comprehensive benefits package, including medical, dental, vision, disability, and life insurance, sick pay, PTO/Vacation Pay, paid holidays, bereavement pay, and retirement benefits.

Associates in this position are also eligible for a quarterly bonus. A copy of the full job description can be made available to you.



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